Morgan Ash Tele-Interviews were introduced into the Compulsory Underwriting Process in July 2009.  The process has proved to be very successful as the fully qualified Nurses from Morgan Ash have been able to gather health and medical history from a member of a scheme over the phone.  Only members that have exceeded the non-medical limits for Death in Service and/or Income Protection benefits or have passed their Normal Retirement Age are required to complete a Morgan Ash Tele-interview.


Since 2009 we have completed 988 Morgan Ash Tele-interviews.  The average time between scheduling & completing the tele-interview is 5.6 days. The average duration of a call is 42 minutes. This process has enabled our medical underwriters to accept more members for their Death in Service or Income Protection benefits without requiring further medical evidence and is designed to facilitate as easy an underwriting process as possible.
                                                                                                                                                                                   Source: Morgan Ash